The price is on the page. That is the whole pitch.

Nothing breaks. The cap is soft: your campaign keeps collecting, every response is stored, and nobody arriving at your page sees an error. You get a notice in the dashboard and a prompt to move up a plan.

We never cut you off mid-campaign. Throttling a live consultation because a plan boundary was crossed on a Tuesday would punish you for the thing you were trying to achieve, and it would punish the people trying to take part even harder.

If you go over once because a post did well, that is just a good week. If you go over every month, the next plan up is cheaper than the time you spend worrying about it.

One submitted survey is one response. That is the only thing we count against your monthly allowance.

Dropped pins, posted ideas, upvotes, comments, page views and people who open the campaign and think about it do not count. Neither does a form somebody starts and abandons — we count submissions, not visits.

The allowance is per organisation per calendar month across all your campaigns, and it resets on the first of the month.

Yes. Email hello@communityfeedback.ai from your organisation's domain with a link to your registration — a 501(c)(3) letter, a charity number, or the equivalent where you are — and we will send you a discount code to enter at checkout.

It applies to Starter and Pro, monthly or yearly, and it keeps applying as long as the subscription runs. There is no form, no reference call and no annual re-qualification.

Yes. Monthly plans cancel from the billing portal in two clicks — no email to support, no notice period, no retention call.

Your plan runs to the end of the period you already paid for, then the account drops to Free. Your campaigns, responses and exports stay exactly where they are; the paid features simply switch off.

Annual plans are the same, they just run to the end of the year you bought. We do not auto-escalate prices at renewal.

Email invites are included on Pro and Agency & Gov. SMS is metered on top, because every message has a real per-message carrier cost that varies by country and by route — pretending otherwise would just mean charging everyone for the texts some people send.

You top up credits in advance, and before any batch goes out we show you exactly how many credits it will consume and how many you have left. No invoice arrives later with a number you did not expect.

Opt-outs, STOP handling and quiet hours are built in and cost nothing extra.

No. The Free plan needs an email address and nothing else: one live campaign, 200 responses a month, all thirteen question types, the map, the idea board and the results dashboard.

Build the whole thing, publish it, share it with your board, and decide about paying when you have something worth paying for.

Yours. You can export every answer as CSV and every map pin as GeoJSON at any time, on any plan, including Free. We do not sell data, we do not use your respondents' answers to train anything, and we do not hold your export hostage to a renewal.

If you leave, take the files. The point of a consultation is the evidence it produces, and that evidence belongs to the organisation that did the work.

Because a price behind a demo request is a price that changes depending on how much budget the vendor thinks you have. We would rather post the number and let you decide in your own time.

Agency & Gov says “talk to us” because white-label rollouts and multi-client workspaces genuinely need a conversation about setup — but the price still starts at a published $299 a month, not at whatever the call decides.